Car and van renting in the UK. National Car Rental

FAQs for renting a vehicle

How do I book a car or get a quotation?
You can get a quotation and make a reservation online. Just go to the car or van rental pages and follow the simple and quick reservation procedure.

How can I cancel or amend my reservation?
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please go to "CANCELLATION " and input your reservation number and access code.

What do I need to be able to rent a car from car hire companies?

You have to have:

a full, clean driving licence held for at least a year.
if hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU licence for at least 3 years with a category D1. These vehicle groups are not permitted to leave the UK mainland. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).have your own credit card or a retail Express card. be aged 23* or over and under 76.*Drivers aged between 21-22 will be subject to Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN.

How old do I need to be to drive a hire vehicle?
Minimum age in the UK is 21. Drivers aged 21-22 can take out additional young driver’s insurance and can drive vehicle groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN. Drivers aged 25 plus can drive all vehicles (except LFAR, PTAR, LTAR, LDAR).

How long do I need to have held a driving licence for?
You must have held your licence for at least 12 months. IMPORTANT - PLEASE NOTE: When hiring a minibus (CNMN and COMN) their requirements are that the driver must be over 25 years old and have held a full EU license for at least 3 years with a category D1. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).

Can someone else other than myself drive the vehicle?
Yes they can but you must pay an additional driver's insurance and the driver's licence (both parts) must be presented at time of rental.

What do I need to bring with me when collecting the vehicle?
There are 4 important items you must bring when collecting the vehicle:

A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocardlicence, the photocard AND the paper section of your licence must be shown at the time of rental. Due to legal and insurance reasons, they will not be able to rent to you if you cannot produce your full and complete driving licence.

I have some endorsements on my driving licence. Can I still hire from you?
If you have 6 points or below on your licence you can still hire from rental companies. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us.

What is included in your prices?
Unless otherwise stated, your rental price is fully inclusive of insurance costs, damage protection, VAT, and unlimited mileage (kms) Our Rental Agent will ask if any additional insurance is required (Please see our Insurance section). You will be given a Rental Agreement to check and sign. This will show any additional services and damage protection with the relevant charges.

Does the vehicle come with fuel?
The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refueling charge will apply.

Can I book the Internet prices over the telephone?
No, Internet rates are only available online.

How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and Visa Delta Debit Cards are accepted. All other Debit Cards are not accepted. Cash Payment is not accepted.

What happens if I want to keep the vehicle longer than planned?
If you wish to keep the vehicle longer than the contracted period, this must be agreed with thebranch in the UK so that the rental documents can be extended.

What do I need to check before I drive the vehicle away?
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a Pre Rental Inspection document at the start and end of the rental.